Holland America Cruise Line Cancellation Policies
A full refund (except for amounts paid for CPP) will be made for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise in accordance with the following Cancellation Policy. Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees:


75–57 days before commencing travel: an amount equal to deposit requirement;
56–29 days before commencing travel: 50% of gross fare;
28–16 days before commencing travel: 75% of gross fare;
15 days or less before commencing travel: 100% of gross fare.

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel professional. Travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests.

Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.  We strongly urge you to consider one of the Holland America Cruise Line Protection Plans listed below.

Holland America Cruise Line's Cancellation Protection Plans

Cancellation Protection Plan and Additional Baggage Protection      (See Pricing note below)

CPP Standard Plan – Provided by Holland America Line

Our Standard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the scheduled cruise or cruisetour departure and receive a refund equal to 80% of the eligible amounts paid.

In addition, Holland America Line (HAL) automatically assumes an additional $500 (USD) of liability for lost, damaged or delayed baggage of guests who purchase the CPP Standard Plan still subject, however, to the limitations in our baggage policies. For example, we do not cover losses while baggage is in the custody of airlines. Please review our Baggage Policy.

The CPP Standard Plan is not insurance, is administered by Holland America Line Inc., and may not be available for purchase in some locations outside the U.S. and Canada; it provides no rights other than those explained above. For example, it does not protect double-triple-quad occupancy rates should one or more members of your party cancel, nor does it cover expenses or unused services due to trip interruption.

CPP Platinum

Our Platinum Cancellation Protection Plan enables you to supplement the benefits provided under the CPP Standard Plan with enhanced cancellation protection. CPP Platinum also provides insurance coverage for trip delays and interruptions, medical expenses and much more. In addition, CPP Platinum includes 24-hour worldwide emergency assistance services. CPP Platinum is comprised of the following:

SECTION I
Cancel for Any Reason Waiver
Provided by Holland America Line
You may cancel for any reason prior to the scheduled cruise/cruisetour departure and receive reimbursement equal to 90% of the eligible amounts paid to Holland America.

SECTION II
TRAVEL INSURANCE PROGRAM
Underwritten by Stonebridge Casualty Insurance Company

  • Trip Interruption: Enables you to cancel or interrupt your cruise vacation for illness, injury or death to you, an immediate family member or a traveling companion, as well as certain other non-medical reasons affecting you or your traveling companion, and receive up to 150% of your cruise vacation cost.
  • Trip Delay: If you miss the departure of your cruise due to carrier-caused delays or other specified reasons, you will be reimbursed up to $500 for additional accommodations, meals and “catch-up” transportation expenses.
  • Baggage Protection: If your baggage or personal property is lost or damaged, you will be reimbursed up to $1,000. If your bags are delayed or misdirected by a common carrier for more than 24 hours, you will be reimbursed up to $500 for the purchase of necessary personal effects.
  • Medical Expense Coverage: Should you become injured or sick during your vacation, you will be reimbursed up to $10,000 for medical expenses.
  • Emergency Evacuation/Repatriation: In the event that serious illness or injury requires air or ground transportation to a specialized facility or to return home, you will be provided up to $50,000 in covered medical services and supplies (coordinated by our 24-hour assistance provider) to help ensure your safe transport. Repatriation coverage provides for shipment of remains in the event of death during the cruise vacation.

The Travel Insurance Program is underwritten by Stonebridge Casualty Insurance Company, an AEGON Company, Columbus, Ohio; NAIC #10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN AND TX, Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA AND WY, Policy Form #’s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.

SECTION III
WORLDWIDE EMERGENCY ASSISTANCE SERVICES
Provided by On Call International
Provides 24-hour assistance services including: pre-cruise health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance.

IMPORTANT: This is a summary. Please refer to the CPP Platinum Plan Description for complete terms, conditions, and exclusions. Note that the benefits and services provided in CPP Platinum are available only to guests who enroll in and pay the appropriate program cost to Holland America Line. Please note that payment of the required cruise deposit does not automatically activate enrollment in CPP Platinum Protection. In order to activate enrollment, you must pay the appropriate program costs in addition to the required cruise deposit amount. The CPP Standard and CPP Platinum Plans are optional and must be purchased prior to the date on which cancellation fees begin to accrue. Payment for the plan is due at time of purchase and is non-refundable.

CPP Platinum Protection was designed and is administered by BerkelyCareSM. IN CALIFORNIA: BerkelyCare is a service mark of Aon Direct Insurance Administrators, CA Insurance License #0795465. IN ALL OTHER STATES: BerkelyCareSM is a division of Affinity Insurance Services, Inc. in all states other than CA, except AIS Affinity Insurance Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NY

The CPP Standard and CPP Platinum plans are optional and may be added up to final payment time.

 Pricing

Because the price for these insurance plans varies with the cabin category you choose, it is not possible to post all of the prices here.  Please go back to the specific cruise information and click on "Reserve Online Here!" 

When you get to the online form choose the category of cabin you want and check the insurance plan for which you would like pricing.  You will also need to check the number of people in your cabin as prices are different for singles, doubles, etc.  Scroll down to the pricing section and click the "calculate" button. That will show you the price.  You can change your choices to see different configurations.  You won't actually be reserving for the cruise until you hit the send button, so you can play with it all you want until you decide which combination fits you best.